Terms of Use

Welcome to Plum Harbor. These Terms of Use govern your access to and use of our website and services. By accessing or using our website, you agree to be bound by these terms. If you do not agree to these terms, please do not use our website or services.

Acceptance of Terms

By accessing this website, you confirm that you are at least 16 years of age and have the legal capacity to enter into this agreement. If you are accessing the website on behalf of an organization, you represent that you have the authority to bind that organization to these terms.

Our Services

Plum Harbor provides online language education services, including but not limited to language courses, tutoring sessions, and educational materials. Our services are designed to support language learning but do not guarantee specific outcomes or proficiency levels.

User Accounts

Certain features of our services may require you to create an account. You are responsible for:

• Providing accurate and complete registration information
• Maintaining the security and confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use of your account

Payment and Billing

Fees for our courses and services are as stated on our website at the time of enrollment. All prices are in Canadian Dollars (CAD) unless otherwise specified. By enrolling in a course, you agree to:

• Pay all applicable fees as described during enrollment
• Provide valid payment information
• Allow us to charge your payment method for recurring subscriptions

Subscription fees are billed monthly in advance. You may cancel your subscription at any time, and cancellation will take effect at the end of the current billing period.

Refund Policy

We offer a satisfaction review within the first seven days of enrollment. If you are not satisfied with your course, you may request a review of your enrollment. Refunds are considered on a case-by-case basis and are not guaranteed. Partial months are not refunded upon cancellation.

Intellectual Property

All content on this website, including text, graphics, logos, images, audio, video, and software, is the property of Plum Harbor or its content suppliers and is protected by intellectual property laws. You may not:

• Copy, reproduce, or distribute our content without permission
• Modify or create derivative works based on our content
• Use our content for commercial purposes without authorization
• Remove any copyright or proprietary notices from our materials

User Conduct

When using our services, you agree not to:

• Violate any applicable laws or regulations
• Infringe on the rights of others
• Submit false or misleading information
• Interfere with the operation of our website or services
• Attempt to gain unauthorized access to our systems
• Use automated means to access our website without permission
• Harass, abuse, or harm other users or our staff
• Share your account credentials with others

Course Participation

When participating in our courses, you agree to:

• Attend scheduled sessions or provide reasonable notice of cancellation
• Treat instructors and other students with respect
• Complete assigned work and exercises in good faith
• Not record sessions without the consent of all participants

Limitation of Liability

To the maximum extent permitted by law, Plum Harbor shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services. Our total liability to you for any claims arising from your use of our services shall not exceed the amount you have paid to us in the twelve months preceding the claim.

Disclaimer of Warranties

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that:

• Our services will meet your specific requirements
• Our services will be uninterrupted or error-free
• The results obtained from using our services will be accurate or reliable
• Any defects in our services will be corrected

Indemnification

You agree to indemnify and hold harmless Plum Harbor, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising out of your use of our services or your violation of these terms.

Modifications to Terms

We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to this website. Your continued use of our services after changes are posted constitutes your acceptance of the modified terms. We encourage you to review these terms periodically.

Termination

We may terminate or suspend your access to our services at any time, without prior notice or liability, for any reason, including if you breach these Terms of Use. Upon termination, your right to use our services will immediately cease.

Governing Law

These Terms of Use shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.

Dispute Resolution

Any disputes arising from these terms or your use of our services shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be submitted to binding arbitration in Toronto, Ontario, in accordance with the applicable arbitration rules.

Severability

If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Entire Agreement

These Terms of Use, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and Plum Harbor regarding your use of our services.

Contact Information

If you have questions about these Terms of Use, please contact us:

Plum Harbor
456 Learning Avenue, Suite 210
Toronto, ON M5V 2T6, Canada
Email: [email protected]